Processing Time:

All orders (except made-to-order items) are processed within 3 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has been shipped. 

Made-to-order items are crafted just for you and will be completed within 3–4 weeks. For details, please check the product pages. Once your made-to-order item is ready, it will ship within 3 business days. Be sure to keep an eye on your email notifications for updates on your shipment.

Shipping Rates:

Shipping charges for your order will be calculated and displayed at checkout.

Cancellations:

Orders cannot be canceled once prepared for shipment.

Hawaii & Alaska:

For shipments to Hawaii and Alaska, we offer UPS Ground 3-5 Business Days. We regret that we are unable to express ship to Hawaii or Alaska.

P.O. Box:

We do not ship to P.O. Boxes.

APO/FPO/DPO Military Addresses:

At this time, we are unable to ship to APO/FPO/DPO military addresses.

International Shipping:

At this time, we do not offer international shipping.

How to Check Order Status:

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 15 days of receiving your shipping confirmation email, please contact us at info@brasswolfworkshop.com with your name and order number, and we will look into it for you.